loading

Congratulations on purchasing this protection plan. Please read the terms and conditions, so that you understand the coverage under this plan:

 

1.CUSTOMER CONSENTS AND CONFIRMATIONS:
  • 1.1 Further, the Customer has and hereby consents to the use of the Personal Information by Homeappcare for the purposes of providing the various services under the Plan(s) offered by Homeappcare. Homeappcare respects the privacy of the Customer and the confidentiality of Customer’s Personal Information so collected by Homeappcare by itself or on its behalf and shall take all reasonable steps to protect it and maintain its confidentiality
  • 1.2 The Customer also hereby consents to the Personal Information being disclosed by Homeappcare to any third party including any Insurer of Homeappcare and/ or Service Partner of Homeappcare who will be either providing the benefit and/or services on each of the Plan(s) for the purposes of fulfillment of the services or if required by law.
  • 1.3 The Customer expressly and without limitation, consents to Homeappcare or its Service Partners recording phone calls between the Customer and Homeappcare on Homeappcare’shelpline numbers set out in the relevant Plan Terms in order for Homeappcare to inter alia (i) provide a record of the instructions received from the Customer and to share the same with the Service Partners, if required, (ii) allow itself or its Service Partners to monitor quality standards, (iii) training purposes, and (iv) meet legal and regulatory requirements.
  • 1.4 The Customer acknowledges that Homeappcare has the sole right to vary the features/benefits under the Plan(s) or the Plans or the amount or rate of the Plan Fee or part thereof, from time to time.
  • 1.5 The Customer hereby provides his/her consent to Homeappcare for appointing employees/collection agents to collect amounts payable to Homeappcare, as may be considered necessary in the sole discretion of Homeappcare and which shall be at the sole risk and cost of the Customer.
  • 1.6 The Customer acknowledges that Homeappcare may engage third parties including Service Partners for the fulfilment of the services and the Customer hereby consents to Homeappcare disclosing, to the extent relevant, the Customer’s Personal Information and/or details of Plan(s) availed by the Customer to inter alia (a) our affiliates Service Partners (b) to our suppliers, vendors, for the purposes of servicing the Customer.
  • 1.7 The Customer hereby consents to Homeappcare identifying any other service providers and/or products that may be of some interest to the Customer.
  • 1.8 The Customer hereby consents to receiving period SMS / WhatsApp message / email communication from Homeappcare of information pertaining to its product features / services.
 
2.CONFIDENTIALITY:

2.1 Homeappcare shall make reasonable efforts to ensure that the Personal Information of the Customer is kept confidential and not disclosed to any third party except to the extent required for fulfillment of services.

3.PRESENTATIONS AND WARRANTIES:
  • 3.1 The Customer represents that he/she is completed the age of 18 years and is a resident of India.
  • 3.2 The Customer is in compliance with the applicable law as may be relevant for the Plan (s) which is availed of by the Customer
  • 3.3 The Personal Information provided by the Customer for the purposes of availing of the Plan(s) is and shall be true and accurate
4. LIMITATION OF LIABILITY:
  • 4.1 Homeappcare shall not be liable for any incidental, consequential, exemplary, special or indirect damages (including, but not limited to, loss of profits, revenues, data and/or use). Homeappcare disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Homeappcare’s total liability under the Terms and/or the relevant Plan Terms shall not exceed the Plan Fee.
5.NOTICES:

5.1 Any notice required under the Terms and/or the relevant Plan Terms must be in writing and must be either (a) delivered in person, (b) sent by first class registered mail, or air mail, as appropriate, or (c) sent by overnight courier, in each case properly posted and fully prepaid to the appropriate address set forth herein.

True appliances care solutions
 
6.MISCELLANEOUS:
  • The Terms will inure to the benefit of the legal successors of Homeappcare. Other than as stated above, no assignment of the Terms is possible.
  • Homeappcare will not incur any liability to the other party on account of any loss or damage resulting from any delay or failure to perform all or any part of these Terms if such delay or failure is caused, in whole or in part, by events, occurrences, or causes beyond the control and without negligence of the parties. Such events, occurrences, or causes will include, without limitation, acts of God, bandhs, riots, acts of war, natural disaster, fire and explosions, or any other events reasonably beyond the control of either party.
  • Homeappcare reserves the right to amend the Terms and/or the Plan Terms and/or the features or pricing of the Plans. Upon such amendment, such terms will become applicable immediately and will be intimated to the Customer in due course. If the Customer does not accept the amendment of the Terms and/or the Plan Terms, he shall have the right to terminate Terms and the Plan Terms with appropriate notice as may be specified in section “CANCELLATIONS/ RENEWAL/TERMINATION”. The alteration of the Terms and/or the Plan Terms shall be deemed accepted where the Customer continues to use the services available under the Terms and/or the Plan Terms one (1) month after the amendment has taken effect.
  • The Terms along with the relevant Plan Terms constitutes the entire agreement between the parties with respect and in relation to the Plan (including any modification or amendment thereto) subscribed or availed of by the Customer and supersedes all previous communications, representations, understandings and agreements, either oral or written.
  • The Agreement shall be governed by the laws of the Republic of India. All disputes arising in connection with the Terms and/or the respective Plan Term(s) shall be finally settled by arbitration pursuant to the rules of the Arbitration and Conciliation Act.
7.GENERAL DEFINITIONS:
  • Product(s) Covered: Includes Panel Televisions(LCD/LED), Air Conditioners, Refrigerators, Washing Machines, Microwaves, Water Purifiers,. The above list is only indicative and will be subject to change without prior notice. Additions to and deletions from the list will be solely at Homeappcare’s discretion.
  • Official Channel: Manufacturer, Manufacturer Subsidiary company, Homeappcare Authorized Retailer/Dealer/Distributor, Authorized Service Partners, Online/offline Retail channel and Homeappcare official website .
  • Normal Operating Condition: Ability of the product to perform its specified function subject to the acceptable level of change in performance due to ageing or climatic conditions. The acceptable level of change for this purpose will be as per the respective Manufacturer’s specifications.
  • Normal use: Use of the product in accordance with the Manufacturer’s guidelines for Product usages including but not limited to regular maintenance and upkeep of the Product, usage of specified protection device such as voltage stabilizer.
  • Onsite Repairs: The repair technician will visit the premises where the product has been installed to provide the repair services.
  • Homeappcare Identification Label: Will mean a sticker label which may carry an asset identification code among other things that is stuck to the Product at the time of physical inspection of the product(s) meant to identify the product(s) included under the plan.
  • Plan Cover Amount: Will mean the total cover available for the appliance(s) or product(s) covered under the plan. We will make repairs or settlement(s) aggregating up to the plan cover amount during the plan period. Cost of any repairs over and above the plan cover amount will be borne by you.
  • Deductible/Excess: means the portion of the repair cost or settlement amount that will have to be borne by you for any claim depending on the nature of the damage to your appliance.
  • Breakdown/Functional Breakdown/Electric & Mechanical Breakdown: Means the mechanical and/or electrical defects and or failure of the product that cause it to not function in its intended manner under normal usage conditions. It is further clarified that normal wear and tear to parts is not considered as Functional Breakdown.
  • Accidental Damage: will mean a damage to the included product(s) within the premises as a result of an impact purely as a result of an accident. Any wilful damage to the product(s) or negligence on your part to safeguard the product from damage will not be considered as an accidental damage. For example, any household items (cricket ball, bat, stick, mobile etc.) hitting the included product damaging it will be considered wilful negligence. Damage to any appliance during regular cleaning/mopping of the floor will also be excluded.
  • Manufacturer’s Warranty/Guarantee: The original warranty/guarantee provided by the respective manufacturer to the respective product as per manufacturer’s warranty/guarantee terms & conditions.
  • Manufacturer’s Warranty/Guarantee Period: The uninterrupted period of the Manufacturer’s Warranty/ Guarantee as stated on the original official manufacturer’s warranty/guarantee certificate and publications. In Manufacturer’s Warranty/Guarantee Period we will not repair the product.
  • Service Contract Term: Coverage against Mechanical and electrical breakdown and Accidental Damage for domestic electrical/electronic product commences on the day of successful physical inspection of the products and is for a period specified in the service contract details of the Plan Terms, and shall continue to remain in force for a period as applicable, unless terminated earlier as per terms herein.
  • We, Us, Our: The issuer of the Plan i.e., Homeappcare
  • You, Your, Customer: The person to whom We are issuing Our Plan.
8. QUALIFYING PRODUCTS:

8.1 HomeAssist can be bought for the following product(s)/appliance(s) of all brands that are less than 10 years old subject to exclusions and special conditions mentioned hereunder:

  • TELEVISIONS – Panel TVs (LCD/LED) are covered, Box TVs are excluded
  • AIR CONDITIONERS – Window, Split and Multi-split ACs will be covered (Each Indoor Unit (IDU) will be counted as one product); Tower, Cassette & HVAC excluded
  • REFRIGERATORS – Only Refrigerators meant for domestic use will be covered
  • WASHING MACHINES – Maximum capacity of the Washing Machine can be 9.9 kg
  • MICROWAVE – Built-in Microwaves are excluded
  • AIR COOLERS – Only branded Air Coolers will be covered (Assembled Air Coolers will not be covered)

8.2 The above list is subject to change without any prior notice. Additions to and deletions from the list will be solely at Homeappcare’s and/ or their Insurer’s discretion.

8.3 Homeappcare will carry out a physical inspection of the Products that you wish to cover and only functionally working appliances can be covered under the plan.

WHAT WE COVER/PLAN FEATURES:

9.1 HomeAssist provides services in relation to any Functional Breakdowns and Accidental damage of the product(s) included under the Plan and insurance coverage to the extent of the cover amount insured opted by You. In consideration of the Plan Fee paid by you, we will:

  • Provide repairs or a monetary settlement at our sole discretion for your product(s) that has suffered a damage as a result of Functional Breakdown or Accidental damage as mentioned in the Plan Terms, during the period of the plan, subject to the terms and conditions, exceptions and limitation content herein or endorsed hereupon in future.

9.2 This contract covers the cost of parts and labor for the Product on an onsite service basis-up to Plan Cover Amount opted in the plan chosen by You. Cost of transportation is covered, if required, for transporting the unit to the service center and back for repairs which are not technically advisable to be performed at Your premises.

9.3 However, if the same problem is reported within 30 days of the repair, it will not be treated as a new repair claim.

9.4 We will provide 30-day service guarantee for any spare parts that have been repaired/ replaced.

9.5 A list of all spare parts covered and not-covered as per product category is mentioned below-

10. COVERED Spare Parts in HomeAppcare program:
  • AC – Capacitor, Capillary Tube, Compressor, Condenser Coil Repair, Contractor, Evaporator Coil Repair, Fan Motor, PCB, Standalone Gas Charging.
  • Air cooler – Capacitor, Control Panel, Drain Valve, Motor, PCB, Switch, Water Pump.
  • Microwave – Capacitor, Control Panel, Diode, Door Switch, Heating Element, Magnetron, Thermostat, Timer, Turn table Motor, Transformer.
  • Refrigerator – Capacitor, Capillary, Compressor, Condenser Coil, Evaporator Coil, Fan Motor, PCB, Relay/OLP, Sensor, Thermostat, Timer.
  • TV – Backlight, Display Panel, LCDS Cables, Main Board, Micro Switch, PCB, Sensors, Speakers.
  • Washing Machine – Brake Plate, Capacitor, Clutch Assembly, Coupler, Damper Valve, Door Lock, Drain Valve, Gear Assembly, Heating Coil, Inlet Valve, Motor, PCB, Sensor, Timer.
  • Water purifier – Booster Pump, DC Choke, Float Switch, Leaf Switch, PCB, TDS Sensor.
11. NOT COVERED Spare Parts in Homeappcare program for Home Appliances
  • Any aesthetic, rubber, glass or plastic parts are not covered
  •  Appliance specific details are below
  •  Damage due to rat bites, ants & liquid damage of PCB’s
  • Product Accessories:
  1. AC – Remote Controls, Blower, Connecting Pipes, Fan blades, Filters, Louvers, Standalone Gas Top-up, Swing motor, Evaporator Coil replacement, Condenser Coil replacement, Routine AC Services.
  2. Air Cooler – Filters, Honey Comb, Knobs, Body.
  3. Microwave – Mica Sheet, Glass Plate, Cavity.
  4. Refrigerator – Shelves, Bottle Guard, Door Gasket, Evaporator Door, Lamp, Pre-Filter, Doors, Concealed Coils.
  5. TV – Remote Control, Keys.
  6. Washing Machine – Spin Drum, Belts, Lint Filter, Drum Assembly, Wire Harness, Main Body, Drain Hose, Inlet Hose.
  7. Water Purifier – Filters – Prefilter Spun, Sediment Filter, Activated Carbon filter, Membrane filter, Neo Lamp, Water Tank, Routine service
One Call to Homeappcare

In the event of damage of the device, the Customer can use the Homeappcare Website (www.Homeappcare.com), or call our 24-hour toll-free call center  to report the damage of devices of discovering the damage The Customer hereby consents to Homeappcare acting on its behalf and to do all such acts necessary in the performance of its obligations as set out herein.

12.1 Repair at Doorstep/Pick up & Delivery of device from doorstep

Once the customer has intimated Homeappcare of damage and provided the required documents, Homeappcare or their service providers will get the product repaired at customer’s doorstep. In case product is not repairable at customer’s place, Homeappcare will provide free Pick up & drop of product free of cost for the customer.

12.2 Repair at OEM/Homeappcare Authorized Service Centers using Genuine Spare Parts


Homeappcare will repair the damaged device at OEM/Homeappcare Authorized Service Centers using genuine spare parts. Homeappcare only works with reputable service providers so that the device is in good hands and returned back to the customer functioning perfectly. The process is completely cashless for the customer.